At Natural Aura Botanicals, we understand that clarity is key when it comes to herbal wellness. That’s why we’ve created this detailed FAQ page to answer the most common questions about our products, services, and shipping—making your wellness journey easier, more informed, and naturally empowered.
This herbal FAQ includes everything from how to take our 00-size vegan capsules to combining herbal products, tracking orders, and understanding our commitment to using organic ingredients. Whether you’re new to herbal remedies or an experienced customer, this FAQ page offers trusted answers to guide you every step of the way.
Need guidance on something not listed in our FAQ? Reach out through our Ask an Herbalist page for personalized support.
1. How long does it take to ship my order?
We typically process and ship all orders within 1–2 business days. Once shipped, you’ll receive an email with your tracking information. Most customers receive their package within 3–5 business days after dispatch.
2. Do you ship internationally?
Currently, we only ship within the United States, but we’re working to expand international availability in the near future. Stay tuned by joining our email list for updates and launch announcements.
3. What size capsules do you use?
All of our supplements are made with size 00 vegan capsules — easy to swallow and designed for consistent, accurate dosing.
4. Should I take herbal supplements with food?
Most of our capsules can be taken with or without food. However, if you’re sensitive or new to herbal supplements, we suggest starting with a small meal to support absorption and reduce the chance of mild stomach discomfort.
5. How much water should I drink with herbs?
We recommend drinking plenty of water throughout the day, especially when using herbal products that support detoxification. Staying hydrated helps your body absorb and circulate plant compounds more effectively.
6. Can I open the capsules and use the powder in food or drinks?
Yes. If swallowing capsules isn’t ideal, you can safely open them and stir the powder into smoothies, teas, yogurt, or soft foods. Always start with a small amount to assess taste and tolerance.
7. What if I have allergies or sensitivities?
We encourage reviewing the full ingredient list on each product page. If you’re unsure, start with a half dose or consult your healthcare provider — especially if you’re pregnant, nursing, or taking medication.
8. How do I track my order?
As soon as your order ships, you’ll receive an email with tracking details. You can also log into your Natural Aura Botanicals account to view your order status at any time.
9. Are your products organic?
Yes — we use 100% organic or wildcrafted herbs in every formula. Our products are made in small batches and handled with care to preserve the integrity and potency of each plant.
10. Can I take more than one product at a time?
In many cases, yes. Our herbal formulas are designed to work together when taken as directed. However, if combining more than three products or addressing multiple concerns, it’s a good idea to consult our Ask an Herbalist page for guidance.
11. Can I add or edit my order after it has been placed?
We begin preparing orders quickly to ensure fast shipping, so once an order is placed, we can’t guarantee changes. However, if you reach out to us within 1 hour of placing your order, we’ll do our best to accommodate adjustments. Contact us immediately at [email protected].
12. Do you ship to Canada and do I have to pay taxes when ordering from Canada?
Yes — Natural Aura Botanicals now offers shipping to Canada! We’ve expanded our shipping zones to serve our Canadian customers with the same care and product integrity we’re known for in the U.S. Canadian orders have a flat-rate shipping fee of $13.99 USD, with free shipping available on orders over $75 USD. We use reliable shipping carriers to ensure safe and timely delivery, with most orders arriving within 7–14 business days depending on the region. We don’t charge Canadian tax at checkout. However, your local carrier may collect duties or taxes upon delivery, depending on your province’s regulations.