A little clarity.
A more considered choice.
Questions about your order, your first botanical blend, or what comes next? Start here.
Orders & shipping
When will my order ship?
We normally prepare and ship orders within 1–2 business days. Processing is separate from delivery time. Your shipping email includes tracking so you can follow your parcel.
How does free shipping work?
Standard U.S. shipping is free on orders of $75 or more, based on your merchandise subtotal before coupon discounts. U.S. orders below $75 ship for $7.99. Final options and charges appear at checkout.
Where do you ship?
We currently ship to the United States and Canada. Canadian shipping is $13.99 USD; free shipping does not apply to Canada. Read our Shipping & Returns policy for details.
Where can I find my tracking information?
Look for your shipping confirmation email. You can also view your order through My Account. If you need help, email info@naturalaurabotanicals.com with your order number.
Can I change an order after placing it?
Email us as soon as possible—ideally within one hour. We prepare orders promptly, so changes cannot be guaranteed once preparation has begun.
Can I return a product?
Contact us within 30 days of delivery to request a return. Eligibility and exclusions apply, including restrictions on mixed or blended items and products with broken safety seals. Please read the complete return policy before sending anything back.
Nine formulas. A clear place to begin.
How do I choose a product?
Start with the moment you want support for: winding down, post-meal fullness, regularity, or another need in the collection. Each product page explains its format, ingredients, directions, and cautions. Shop by Need is a helpful starting point.
What formats are available?
Our collection includes loose botanical teas, botanical drops, throat drops, capsules, a cooling roll-on, and a warming balm. The format matters: follow the directions for your specific product, and use topical products externally only.
Where can I check ingredients and sourcing?
Read the ingredient list and sourcing information on the individual product page and label. If an ingredient, allergen, or sourcing detail is unclear, ask us before ordering. We can help you find the information for that particular formula.
Do I need special equipment for loose tea?
A roomy infuser and heat-safe mug are a simple starting point. A suitable French press or teapot with a strainer can also work. Follow your blend’s label for the amount of herbs, water, and steeping time.
Use with intention.
Can I combine products or take them with medication?
Herbs and supplements can interact with medicines and with one another. Ask your pharmacist or qualified healthcare professional to review the actual ingredient lists before combining products. There is no universal number of products that makes a combination safe.
What if I have allergies or sensitivities?
Check every ingredient before use. Do not use a product containing an ingredient you are allergic to. A smaller serving does not make an allergen safe. Ask your healthcare professional if you are unsure.
What about pregnancy, breastfeeding, or use by children?
Follow all product-specific restrictions. Consult a qualified healthcare professional before use during pregnancy or breastfeeding, or before giving herbal products to a child. Natural ingredients are not automatically suitable for everyone.
Can I change the serving size or preparation?
Use the directions on your product label. Do not assume instructions for one tea, capsule, or drop formula apply to another. If you need a different format, contact us before changing how you use the product.
Further reading: NCCIH: Using Dietary Supplements Wisely.
Good questions belong here.
For botanical education, visit Ask an Herbalist. For an order, delivery, or return, contact customer care.
Ask an Herbalist ↗ Contact customer care →